Category Archives: Water Market

Accelerating Transformation (Part 3): Your Digital Audit

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Part 2 in this series on ‘Accelerating Transformation’ encouraged you to undertake an external Digital Landscape Analysis identifying the main disruptive technologies impacting your business now and in the near future, the opportunities and threats presented. The next step in your transformation roadmap is to evaluate the digital progress your organisation has already made benchmarked   …Continue Reading


Promising Start to the Open Market

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According to figures released by MOSL*, and reported by Utility Week, thousands of business water customers have already switched retailer in the first week of the Open Market. In what was described as an “encouraging start” for the competitive market, an estimated 8,876 premises switched water retailer in the first week. This is in addition   …Continue Reading


Bridgeall’s Deep Water Knowledge Delivers Certainty for the English Market

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From Monday of this week, the non-domestic water market in England has been open for business. Over a million commercial water customers (businesses, charities and public sector organisations) can now shop around and choose their preferred retail service provider. The ‘Open Market’ is expected to deliver a wide range of benefits to commercial customers including:   …Continue Reading


Transforming Work with Microsoft Teams (Videos)

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In our first blog post of 2017, we argued that successful digital transformation requires a combination of technology AND organisational change. Effective use of digital technology and excellence in software development provide the foundations for working differently. The greatest business value is derived, however, when technology is used to support organisational change, transforming processes and   …Continue Reading


Water Deregulation: Digital Leaders Urgently Required

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Earlier this month, we reported that an article by Stephen Beer, Bridgeall MD, had just been published on Utility Week, the leading hub web site for the UK utility industry – Digital Transformation in the Deregulated Water Market. The article questioned whether the industry was ready digitally for the post-1st April competitive market. Water company   …Continue Reading


Data Quality Critical to the Success of ‘Open Water’

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In a recent blog post, we argued that there would be ‘winners’ and ‘losers’ in the deregulated non-domestic water market in England. ‘Winners’ will be water utilities who leverage the full potential of digital technology to drive competitive advantage in at least five key areas: engaging and connecting with customers; building digital operating advantage; deriving   …Continue Reading


Our Utility Week Post on ‘Digital Transformation in the Deregulated Water Market’

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Building on our considerable experience* in the water utility sector, an article by Stephen Beer, Bridgeall MD, has just been published on the Utility Week web site. With only three weeks to go until the English business water retail market opens to competition, the article questions whether the industry is ready digitally for deregulation? There   …Continue Reading


The Utility Industry: Top Ten Transformation Technologies (Infographic)

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This looks like an interesting exhibition and conference being organised by Utility Week Live built around what they consider to be the top ten technologies transforming the utility industry. These include: Cloud Computing, Demand Response, Electric Vehicles, Energy Storage, Geographical Information Systems, Internet of Things, Machine Learning, Smart Metering, Solar and Wind – see Infographic   …Continue Reading


The Case for Digital Reinvention

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A new report from McKinsey provides further evidence of a strong positive correlation between digital maturity and subsequent financial performance (see also our previous blog post Digital Leaders Outperform Digital Laggards). In an era of rapid digital change and digital disruption, the report concludes that “bold, tightly integrated digital strategies will be the biggest differentiator   …Continue Reading


Managing Digital Transformation in the Deregulated Water Market

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In a recent blog post, we argued that there would be ‘winners’ and ‘losers’ in the deregulated non-domestic water market in England. ‘Winners’ in the post 1st April ‘open market’ will be water utilities who leverage the full potential of digital technology to drive competitive advantage in the following areas: engaging and connecting with customers;   …Continue Reading


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