Our range of Managed IT Services:

 

  •         24x7 Remote Monitoring and Management
  •         Managed Backup & Disaster Recovery
  •         Onsite Support
  •         Cloud Services
  •         3rd Party Vendor Management
  •         Mobile Device Support
  •         Service Management and Reporting
  •         Managed Security Solutions
  •         Hardware and Software Inventory
  •         Procurement
  •         Remote Technical Support Services
  •         1st / 2nd Line Support and Service Desk

 

24x7 Remote Monitoring and Management

At Bridgeall we work on the principle that prevention is better than cure. Therefore our 24x7 Remote Monitoring and Management Service enables you to be a step ahead of any downtime. Our automatic monitoring is conducted at regular intervals with alerts raised through our NOC console or by email.

  •         PC monitoring and alerts will be setup to include the following elements:
  •         Security – AV & Malware, events and updates
  •         CPU Usage
  •         Memory Usage
  •         Disk – Capacity and Performance
  •         Patch Status
  •         Windows Services

IT support and management tasks are performed remotely, non-intrusively and effectively without interrupting the user’s workflow.

 

Managed Backup and Disaster Recovery

Downtime is never an option, therefore we provide protection of your operating systems, applications and users files ensuring your data is protected and recoverable. Backups are managed centrally through the Remote Monitoring and Management platform to accurately monitor status in real-time as well as performing on-demand actions such as starting or cancelling jobs.

 

Onsite Support

Bridgeall offers IT support when and where you need it. We understand that maintenance during core working hours can be disruptive, which is why we schedule onsite visits for a time that suits you. We do as much preparation as possible off-site in order to optimise time onsite and reduce downtime.

 

Cloud Services

We offer fully managed, highly secure cloud solutions which can easily be scaled to respond to changing business requirements. Our flexible and secure cloud offerings mean you can embrace the cloud with confidence.

 

3rd Party Vendor Management

Bridgeall’s Vendor Relationship Management Service will maximise the possible value from your contractual arrangements through governance and relationship building. Our proactive management of ongoing commercial relationships ensures that any technical or contractual loopholes are closed and that commercial conversations are escalated to the appropriate level to ensure prompt resolution of issues.

We will liaise with 3rd Parties, including internet providers, telephony suppliers and key application providers regarding support requests raised through the Service Desk. We will also liaise with PC Hardware manufactures (i.e. Dell, HP) providing warranties on PC devices to resolve any hardware issues that may arise.

 

Mobile Device Support

Bridgeall provides Mobile Device Support across multiple operating systems including Windows, iOS and Android. Our services include providing secure corporate email, device security and VPN configuration for both corporate and privately owned devices. 

 

Service Management and Reporting

We provide monthly reports covering all aspects of your systems and services, including performance monitoring, service levels and all project work. We also undertake comprehensive quarterly reviews evaluating processes and procedures for continual service improvement. Live reporting covering incidents, problems and change are provided through access to Bridgeall’s service desk.

 

Managed Security Solutions

Anti-virus and Malware Protection - Effective management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam and phishing scams to ensure your IT equipment is secure. Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates so you know your system is always protected.

Threat Management Services - Monitoring of the Windows event logs to initiate immediate remediation of critical events, which safeguards your devices against unexpected crashes and data loss.

Operating System and 3rd Party Patch Management - Identification and automatic updating of software patches and hotfixes to all of your PC devices, giving peace of mind that all patches are up-to-date and your system will continue running at optimal performance.

 

Hardware and Software Inventory

Collection and tracking of hardware and software inventory from Windows and MAC operating systems, so you have a complete record of all your IT assets and the applications installed on them.

 

Procurement

Bridgeall is a preferred partner with Dell and Microsoft and able to provide highly competitive costs on all hardware and software required.

 

Remote Technical Support Services

Our expert engineers are on hand to provide you with the IT support you need, when you need it. We provide secure technical assistance remotely to ensure a quick and efficient resolution of all support issues raised.

 

1st / 2nd Line Support and Service Desk

In order to deliver high levels of customer service and customer satisfaction, our services are operated to ITIL v3 (IT Infrastructure Library) service management principles. Bridgeall’s Service Desk solution is built on an ITIL framework and customers are provided direct access via email, phone and through our online customer portal.

 

To discuss our range of IT Support and Managed IT services and find out how we can help you, contact our Glasgow, Edinburgh and Aberdeen team on 0141 212 6400 or our London team on 020 3817 8160.