Microsoft Teams is an extremely powerful communication and collaboration application. It allows your employees and teams to effectively communicate, meet and message. One area of functionality that Teams offers that more and more organisations are taking up is Teams telephony offering called Teams Cloud Voice.

Microsoft Teams Cloud Voice

In short, Microsoft Teams can be used to replace your phone system. You can make and receive external calls and have a whole range of functionality that allows you to replace your existing office phone set up with a cloud-based system.

It comes included as part of an Office 365 or Microsoft 365 E5 license or there is an add on version available. This comes in two packages,  business and enterprise depending on your needs.

Microsoft Teams allows you to use your existing numbers and either move these across to Microsoft or continue with your current call package and connect this to Teams using a third party connection service.

Simple all in one solution

The great thing about using teams as your calling solution is you quickly create an all-in-one application.

By using a system your users are familiar with you also make it easy for them to use. Teams integrates with Outlook and allows collaboration across the wider Office apps and all of that can be done in calls the exact same way you would in a meeting.

Teams makes it easy to start a call from a chat, contact card, within Outlook or Teams.

Call from anywhere

Microsoft Teams can easily be integrated into desk phones, spider phones, and via the desktop or mobile applications allowing you to stay connected with a single phone number anywhere.

You can easily turn group chats into calls or calls into group calls with Teams and using the calling function allows you to easily add dial in access to your online meetings.

Teams can also be added to shared devices in reception or warehouses or meeting rooms.

Secure, reliable and rich calling

Benefit from the wide range of security and identity management capability within Teams and the wider Microsoft 365 suite, ensuring your phone system is completely secure at all times.

Having the system with Microsoft also guarantees 99.9% SLA ensuring your system is always available.

There are also a number of great features such as call queues, call park that helps you manage your calls and provide a great level of service.

Streamline management

One of the benefits of using teams is the simplicity. Most people in your organisation already use teams, so it’s easy for them to get used to teams calling.

On top of this is the maintenance and administration benefits. Everything is managed via the admin portal and its very straight forward to add numbers, manage your phone system, monitor and resolve performance issues and understand your quality and call analytics.

Microsoft can even provide a calling plan with minutes per user, or you can use a third party for this giving you complete flexibility.

To find out more about Teams Cloud Voice visit our Teams services or contact us today.


Microsoft Teams Cloud Voice guide