Using a live Interactive Audience Polling Tool, and facilitated by Dr. Jim Hamill, the main findings from our Public Sector Digital Leaders Forum held on 1st November last year are now available for download.

The results provide a useful snapshot of the state of public sector digital transformation in Scotland as we move into 2019.

Key Findings

While there is growing acceptance of the need for Scotland’s public services to transform digitally, only limited progress is being made in leveraging the full potential of emerging technologies for enhancing the citizen experience; building efficient, agile digital workplaces; or reimagining service delivery. 

Only 15 percent of respondents stated that ‘good progress’ was being made in digitally transforming service delivery. Fewer than one-third of public sector organisations have an agreed digital transformation strategy in place providing a roadmap for change.

The absence of digital leadership, organisational culture issues and digital skills shortages were identified as the three most important barriers to transformational change in Scotland’s public sector. Other barriers to progress included fear, funding, resources and perceived risk.

Most public sector organisations in Scotland remain fixed at an early experimental stage on their transformation journey. Few have yet fully embedded digital technology at the core of everything they do.

Digital transformation of Scotland’s public services was one of the core objectives stated in the updated National Digital Strategy for Scotland published in March 2017. The results from our recent Forum suggest that considerable progress still needs to be made before the vision of “matching the expansion of digital public services with reform of the structure and ways of working of the organisations that deliver them” is achieved.

The key challenge now is how do we accelerate public sector transformation in a digital world?

You can download the full report here – The State of Public Sector Digital Transformation 2018.