If you’re unsure whether your current IT provider is delivering what your business really needs, you’re not alone. Many businesses in Scotland stick with underperforming providers because they don’t know what “good” looks like. This checklist is designed to give you clarity.
In this article we talk you through a practical checklist for assessing the value, reliability and performance of your IT support partner as well as providing a downloadable sheet for you to use with your business.
The 10-Point IT Support Benchmarking Checklist
- Response Times: Are critical issues responded to within 1 hour or less?
- SLA Clarity: Do you have service level agreements in writing with guaranteed resolution times?
- Proactivity: Is your provider monitoring your systems and preventing problems before they arise?
- Communication: Do you get regular reporting and easy-to-understand updates from your IT partner?
- Expertise & Accreditations: Is your provider certified with Microsoft or other industry leaders?
- Cybersecurity Standards: Do they actively manage your firewall, antivirus, backups, and patching?
- Value for Money: Do you feel you’re paying a fair price for the level of support and results?
- Flexibility & Scalability: Can they scale support as your business grows?
- Strategic Input: Are you receiving proactive advice on aligning IT with your business goals?
- Support Experience: Is the team helpful, knowledgeable, and easy to reach?
Download our self-service form for you to complete free here
How does the service you receive stack up? Is your current provider meeting most of the above or following short. Even a few no’s or sometimes can be a sign that it might be time to consider a change. At Bridgeall we have a 92% customer satisfaction rating, are proactive and confident in the level of support we provide. To take the next step in your IT Support journey contact us and a member of our team will be in touch.
