Choosing the right IT partner can have a massive impact on business continuity, efficiency and security. Many businesses struggle to define the services they need and understand the services they are signing up for.
These questions help you get under the surface of your provider’s promises — and uncover whether they’re really delivering.
The 10 Questions for your IT Support Partner
- How quickly do you respond to critical issues and how is that measured?
Look for guaranteed SLAs and real response data on past performance. - Do you offer proactive monitoring or just fix issues as they come up?
The best providers prevent problems — not just react to them. - Who will I actually speak to when I have an issue?
Avoid anonymous helpdesks. Look for local teams with direct named contact. - Are you a Microsoft Partner or accredited with key vendors?
Certifications mean up-to-date knowledge and better support. - How do you protect our data and systems from threats?
Expect robust backup, anti-virus, firewall, and endpoint management. - Can your support scale with our business?
Growth plans need adaptable support packages. Can the services support more users or increased demand. - How do you help us plan IT strategy, not just maintenance?
Look for advisory services that link IT with business goals. - What industries do you have experience in?
Relevance matters. Ask for references or case studies that closely align with your business. - What reporting do you provide?
You should receive regular insights into performance and risk. - How easy is it to switch from our current provider?
A good partner will help you transition smoothly and securely.
The right IT partner will welcome these questions and score highly with good answers backed up by evidence from other support arrangements. At Bridgeall, we offer full transparency and clear, consistent answers.
Discover our IT Support services here or contact us today.
