Project Description

As Medics Against Violence (MAV) expanded its operations across Scotland, they needed a secure and scalable IT environment to support staff working across hospitals, community settings, and its headquarters. Bridgeall were selected via a competitive process to take on their IT Support. This service delivered managed IT support, device management, Microsoft licensing, and security services.  Bridgeall providie a reliable, compliant, and cost-effective platform for the organisation’s growing workforce.

Bridgeall have been a strong ICT partner for MAV since late 2025. They brought immediate clarity, structure, and responsiveness to our technology environment, resolving legacy issues and helping us move toward a more modern and dependable setup. Their support has directly improved our ability to operate efficiently and focus on frontline delivery. – David Duncan, Chief Executive Officer 

About Medics Against Violence

Medics Against Violence (MAV) is a Scottish charity dedicated to preventing violence and supporting vulnerable individuals through healthcare, education and community intervention programmes. Based in Dennistoun, Glasgow, the charity employs nearly 40 staff and delivers services across Scotland, including Navigator programmes in hospitals, education initiatives in schools, and community-based support for people at risk of violence.

Challenges facing Medics Against Violence

As Medics Against Violence (MAV) expanded its operations across hospitals, community settings, and its Glasgow headquarters, the organisation faced several IT challenges. 

Supporting a geographically dispersed workforce required secure, reliable access to systems and consistent IT support across multiple locations, while staff working remotely and in community environments needed secure mobile access to sensitive information.  

At the same time, MAV had to ensure compliance with GDPR and healthcare data governance requirements when managing and sharing confidential data with NHS partners, government agencies, and educational institutions.  

Operating as a charity also meant balancing limited budgets with the need for robust cybersecurity, effective device management, and maximising the value of existing Microsoft 365 licensing and technology investments. 

How Bridgeall Helped – Our Fully Managed IT Support Service 

Following a comprehensive assessment of MAV’s existing IT environment, Bridgeall designed and implemented a fully managed IT service tailored to the organisation’s operational and security requirements. 

 

The solution focused on strengthening cybersecurity, optimising Microsoft 365, improving support for staff working across multiple locations, and providing a scalable platform that could support the charity’s continued growth while maintaining compliance with healthcare and data protection standards. 

Key elements of the solution included: 

  • A full review of devices, IT processes, Microsoft 365 licensing, and security configuration. 
  • A UK-based, ITIL-aligned Service Desk providing proactive monitoring, remote support, and incident management. 
  • Optimisation of Microsoft 365, including Microsoft Entra ID, Multi-Factor Authentication, Conditional Access, Exchange Online, SharePoint, OneDrive, Microsoft Teams, and Power Platform. 
  • Enhanced cybersecurity through continuous monitoring, vulnerability management, security best practices, email security improvements, and backup and disaster recovery planning. 
  • Secure remote access, mobile device management, and collaboration tools to support Navigator staff and employees working across hospitals, community settings, and remote locations. 

Results – Benefits to Medics Against Violence

By partnering with Bridgeall, MAV gained several significant benefits: 

  • Strengthened cybersecurity and improved GDPR compliance to protect sensitive patient and client data. 
  • Increased operational efficiency through proactive IT support, reduced downtime, and faster issue resolution. 
  • Enabled secure, reliable access to systems for staff working across hospitals, community settings, and remote locations. 
  • Improved collaboration and productivity with a modern, Microsoft 365-powered working environment. 
  • Optimised IT costs by maximising existing Microsoft 365 licensing and providing predictable support costs. 
  • Delivered a scalable, managed IT platform that can support MAV’s future growth and evolving operational needs. 

Bridgeall delivered a secure, proactive, and scalable managed IT service that supports Medics Against Violence’s critical mission of violence prevention across Scotland. Through enhanced cybersecurity, Microsoft 365 optimisation, proactive support, and improved remote-working capabilities, MAV is now better equipped to protect sensitive data, support frontline staff, and continue expanding its impact within healthcare and community services. 

Simplify Your IT with Expert Managed IT Support 

Whether you need fully managed IT support or expert guidance to strengthen your existing IT capabilities, Bridgeall can help. We deliver secure, proactive, and scalable IT services, with specialist expertise in Microsoft technologies, to help organisations work more efficiently, stay protected, and support future growth. 

Get in touch to find out how we can support your organisation.