At Bridgeall providing high levels of customer satisfaction is a cornerstone of our business, it’s built into everything we do and the way we work. We are always looking at ways we can improve the service we provide and ensure customers are getting the best value for money possible.
As part of this we run an annual Net Promotor Score (NPS) survey with our existing customers.
We are delighted to confirm that this year Bridgeall achieved an NPS score of 95%.
The NPS score explained
The Net Promoter Score (NPS) is a widely recognised measure of customer loyalty and advocacy. More than just a measure of satisfaction, it asks how likely customers are to recommend a company to a friend or colleague, scored on a scale of 0 to 10.
The audience for our survey was existing customers with an active support contract. Our score of 95% reflects the strong relationships and trust we’ve built with our clients and shows that our customers are highly likely to recommend Bridgeall.
A further breakdown of the score shows two other points of note:
- 55% of respondents gave Bridgeall 10 out of 10
- The lowest score we received was 8 out of 10 with 22% of responses.
Continuous improvement
We’re delighted to see our score rise from 92% to 95%, demonstrating that our efforts to enhance customer experience are paying off. Over the past year, we’ve introduced several key service improvements, including:
- A quarterly service review as standard
- A new and improved service desk solution via Halo
- We have a continuous program of upskilling and training for our team
These initiatives help us maintain our high standards while delivering proactive, reliable, and customer-focused IT support.
Work with Bridgeall
Interested in exploring how Bridgeall can be your new support partner? Whether you need Managed IT Support, Dynamics 365, .NET Applications, Power Platform, or Microsoft 365 support, our experienced team is ready to help your business operate more efficiently and securely.
