Managed IT Support for Housing Associations
Bridgeall has been the trusted IT support partner for housing associations across Scotland and the UK for over a decade. We understand the pressures you’re under and we’re built to help.
As a multi-Microsoft Solutions Partner with a proactive IT Support approach designed for housing associations, we help technology deliver for your employees and tenants.
Pain Points we Help Housing Associations With
Managed IT Support Service for Housing Associations
As a leading IT support and managed service provider (MSP) we offer housing associations scalable, secure, and fully managed IT support across the UK.
Whether you’re looking to outsource your IT function or receive expert advice to enhance your internal capabilities, our experienced IT support team are on hand to deliver proactive support to keep your business running efficiently.
Our IT support service is tailored to your requirements but typically includes IT Helpdesk, proactive cyber security monitoring, device management, Microsoft administration and backup services.
The service can be 1st, 2nd or 3rd line support and either replace your IT support team or augment your existing setup. Our service is built on guaranteed SLAs based on ticket priority.
Through our Managed IT Support Service we:
- Reduce downtime with quick ticket responses
- Keep your business safe from cyber criminals
- Optimise your licensing and cloud costs
- Turn IT into an asset not a cost
Cyber Security Services for Housing
We have a flexible range of cyber security services for housing associations. We are NCSC approved cyber advisors and Microsoft Solutions Partner for security, and we help you implement the latest best practices approach to your business, ultimately keeping your business safe.
From developing a zero-trust approach built on defence in depth, to moving from reactive to proactive cyber security. We help you implement some key technology platforms and combine that with proactive monitoring to keep your housing association safe.
Cloud Services for Housing
Transitioning to the cloud is essential for the scalability and disaster recovery needs of modern housing providers. Bridgeall specialises in migrating legacy on-premise servers to Microsoft Azure, providing a secure, UK-based environment that reduces hardware costs and energy consumption.
Our cloud services enable always-on availability for your housing management systems (HMS), ensuring that staff can access critical data during emergencies or while working remotely in the community.
Microsoft Partner Services for Housing
As a leading Microsoft Solutions Partner, on top of our Managed IT Support and Services, we also have a team of expert consultants and developers that offer additional services that many housing associations might benefit from.
- Improve document management – We implement SharePoint document management and intranet solutions that keep you compliant.
- Digitise frontline worker processes – we build Power Apps for on-the-go workers to help you improve how you manage your tenants and jobs efficiently.
- Implement AI securely – we have a team of Microsoft Copilot consultants that help you roll out AI that drives business value and keeps your data safe.
Why Choose Bridgeall for IT Support for Your Housing Association?
Bridgeall combines our expert Microsoft partnerships with a proactive approach to IT support to become your go-to IT support for Housing Associations.
Supporting Scotland’s Housing Associations with IT Support
As a Glasgow and Scottish-based IT Support partner we have been working closely with Scottish housing associations for many years. We have been lucky enough to work with some of the biggest names in the industry including Wheatley Group, Link Housing Group, Southside Housing, Charing Cross Housing and more.
We are also the IT support provider for Scotland’s Housing Network, a member-led organisation (established in 1995) serving as the primary benchmarking and data analytics body for social landlords in Scotland.
We are also in partnership with the Scottish Federation of Housing Associations helping provide cyber security and Managed IT Support.
Ready to Switch Your IT Support Today?
Get in touch today to discover how we could help turn your IT support service into a proactive driver of growth, security and cost savings for your housing association. Our proactive approach to IT support drives our 95% recommendation rating from existing customers and is why we are confident we can help you.
IT Support for Housing Associations FAQs
IT Support in Housing Associations Case Studies
Link and Weslo Housing Management – Office 365 Tenant Migration
Link Group, one of Bridgeall’s long standing customers, were selected by Welso Housing Management to be the preferred partner for the transfer of all homes and services. This meant that Link Group had two separate IT infrastructures that they were looking to merge to support greater collaboration and integration of the new business. Bridgeall were invited to work with Link and Weslo IT teams to assist the transition and Office 365 tenant migration works to complete the Weslo technical integration.
Link Group – Enhanced Productivity with O365
One of the largest social landlords in Scotland, Link Group is a group of award-winning social enterprise companies serving over 15,000 customers.
In order to take advantage of the full potential of the O365 portfolio of services Link made the decision to migrate from Google G-Suite.
Bridgeall were appointed to help Link Housing Group move from the Google G-Suite cloud solution and onto the Office 365 platform. This involved the migration of all mailboxes, user and team data stores.Bridgeall established a migration farm hosted in Azure for the duration of the project where data was initially transferred and converted from Google to Microsoft format. All mailboxes for users and shared resources containing email, calendars and contacts were migrated in O365 exchange online. It was completed as a cutover migration for the entire organisation with around 800 users going live across a single weekend.
Supporting decisions with a unified data platform – Sandstone Property
Sandstone Property had a manual process for providing VIP customers with a set of reports each month. Bridgeall were brought in to provide an automated process to replace the Excel process and provide a reliable data platform with clean enhanced data that supports future reporting requirements.
Ensuring Power BI Best Practice – Citizen Housing
Bridgeall worked with Citizen Housing as their implementation partner to review and improve their existing estate, establish working processes, and guide them through their Power BI implementation journey.