A proactive IT support partner
We offer a tailor made range of services for organisations looking for managed IT support. We provide full outsourced IT services team or can augment your internal team with extra cover. Our help desk is proactive and focused on resolving issues for you and your users.
Our service can 1st, 2nd or 3rd line support and is completely customisable to your needs. We support a wide range of technology solutions and platforms but specialise in Microsoft technology.
This service includes:
- Access to a team of certified IT engineers and consultants
- Service desk support via portal, email and phone
- Guaranteed SLAs and problem resolution
- Users, devices, Microsoft environment, VoIP all included
- Leavers and joiners
- Proactive monitoring of IT environment for issue identification
Pricing
We have worked hard to make our offering as competitive as possible for organisations of every size. Our IT support services start from as little as £1000 per month for 1st line and cheaper for 2nd or 3rd, offering incredible value.
The price you will pay is determined by:
- Number of users
- Complexity of IT environment
- 1st, 2nd or 3rd line support
- SLA requirements
Why choose Bridgeall?
At Bridgeall we are a leading Microsoft Partner with Solutions Partner designations for Azure Infrastructure and Modern Work (Microsoft 365) with a great team of certified IT consultants. We are ISO 9001, ISO 27001 and cyber essentials plus accredited.
We have a 92% satisfaction rating from existing customers and 100% would recommend Bridgeall. We work in partnership with our customers to improve their businesses to build lasting relationships. We have a proven track record working with organisations of every size across both the public and private sector.
Additional services available
We believe in providing you the choice of what services you want to provide the best value possible. We have a great range of additional services available to augment your IT support and add value to your organisation. These include:
- Virtual vCIO – IT leadership, advice and consultancy services, review of budgets, creation of IT roadmaps etc
- Cyber security – email security, endpoint management, cloud backup and disaster recovery.
- Server and database management
Scottish Police Credit Union (SPCU) -Managed IT Support Services
Scottish Police Credit Unions (SPCU), a financial cooperative serving Scotland’s police community, partner with Bridgeall to enhance its IT reliability, security, and cloud performance. Through a fully managed IT support, ISO
Managing and Optimising a Critical Azure Environment for Care Inspectorate
The Care Inspectorate is Scotland’s national scrutiny body for care services. Supporting a largely remote workforce, they rely on a Microsoft Azure Virtual Desktop (AVD) environment serving up to 150 users
Megan’s Space – Secure Cloud Hosting and Remote Access with Microsoft Azure Virtual Desktop
Following a cyber incident that compromised their previous hosting environment, Megan's Space needed to rapidly implement a secure cloud solution for their critical Access Database. Bridgeall delivered a resilient Azure Virtual Desktop environment that restored operations within weeks whilst enhancing security and enabling flexible remote access for their team.
Mova (formerly DMSL) – Microsoft 365 Licensing & Support Optimisation
Bridgeall partnered with Mova to deliver a flexible Microsoft subscription solution through the Cloud Solution Provider (CSP) programme, combined with ongoing Microsoft 365 support services.
Rockford IG– Building a Security Estate for New Business
Deloitte in conjunction with Rockford IG developed a new payrolling solution with the purpose of delivering compliant and ethical payrolling services to the UK ‘worker’ population. Microsoft 365 was selected as the platform for the new business and Bridgeall were contacted to present a solution.
ADSM – Choosing the right managed IT services partner
ADSM first reached out to Bridgeall regarding the migration of their on-premises servers to Microsoft Azure and the rollout of Intune and Defender for Business across their full estate.
Scottish National Investment Bank – A Complete Managed IT Partnership
The Scottish National Investment Bank (“the Bank”) were looking to replace the Scottish Government technology solution and managed service, they were operating on at launch. After a competitive tender process, Bridgeall were appointed to implement and support a new tailored solution that included the procurement, setup and ongoing support of several goods and services.
Charing Cross Housing Association – Migrating On-Premise to the Cloud
Charing Cross Housing Association engaged Bridgeall to help them modernise their on-premise IT infrastructure. Bridgeall helped migrate key applications to the cloud and make a raft of security improvements across their IT infrastructure to better support hybrid working employees.
Sandstone – A Proactive Managed IT Services Partner Case Study
Sandstone (previously Grant Property) had limited internal resources and a complex range of third-party suppliers to manage their IT infrastructure. This was proving to be ineffective, and the team were actively looking for a new Managed IT Services partner to help them transform their IT. Bridgeall was recommended to Sandstone and invited to tender for the provision of Managed IT Services and to replace the existing suppliers and internal resources. Our team was a proactive partner who identified opportunities for improvement, simplified systems and brought everything in-house, helping to keep Sandstone’s network at peak performance and provide stability for the business.