A proactive IT support partner

We offer a tailor made range of services for organisations looking for managed IT support. We provide full outsourced IT services team or can augment your internal team with extra cover. Our help desk is proactive and focused on resolving issues for you and your users.

Our service can 1st, 2nd or 3rd line support and is completely customisable to your needs. We support a wide range of technology solutions and platforms but specialise in Microsoft technology.

This service includes:

  • Access to a team of certified IT engineers and consultants
  • Service desk support via portal, email and phone
  • Guaranteed SLAs and problem resolution
  • Users, devices, Microsoft environment, VoIP all included
  • Leavers and joiners
  • Proactive monitoring of IT environment for issue identification

Pricing

We have worked hard to make our offering as competitive as possible for organisations of every size. Our IT support services start from as little as £1000 per month for 1st line and cheaper for 2nd or 3rd, offering incredible value.

The price you will pay is determined by:

  • Number of users
  • Complexity of IT environment
  • 1st, 2nd or 3rd line support
  • SLA requirements

Why choose Bridgeall?

At Bridgeall we are a leading Microsoft Partner with Solutions Partner designations for Azure Infrastructure and Modern Work (Microsoft 365) with a great team of certified IT consultants. We are ISO 9001, ISO 27001 and cyber essentials plus accredited.

We have a 92% satisfaction rating from existing customers and 100% would recommend Bridgeall. We work in partnership with our customers to improve their businesses to build lasting relationships. We have a proven track record working with organisations of every size across both the public and private sector.

Additional services available

We believe in providing you the choice of what services you want to provide the best value possible. We have a great range of additional services available to augment your IT support and add value to your organisation. These include:

  • Virtual vCIO – IT leadership, advice and consultancy services, review of budgets, creation of IT roadmaps etc
  • Cyber security – email security, endpoint management, cloud backup and disaster recovery.
  • Server and database management
2023-10-11T07:49:58+00:00

Scottish National Investment Bank – A Complete Technology Solution

The Scottish National Investment Bank (“the Bank”) were looking to replace the Scottish Government technology solution and managed service, they were operating on at launch. After a competitive tender process, Bridgeall were appointed to implement and support a new tailored solution that included the procurement, setup and ongoing support of several goods and services.

2022-10-03T11:07:25+00:00

Charing Cross Housing Association – Migrating On-Premise to the Cloud

Charing Cross Housing Association engaged Bridgeall to help them modernise their on-premise IT infrastructure. Bridgeall helped migrate key applications to the cloud and make a raft of security improvements across their IT infrastructure to better support hybrid working employees.

2023-11-01T14:58:25+00:00

Sandstone – A Proactive Managed IT Services Partner Case Study

Sandstone (previously Grant Property) had limited internal resources and a complex range of third-party suppliers to manage their IT infrastructure. This was proving to be ineffective, and the team were actively looking for a new Managed IT Services partner to help them transform their IT. Bridgeall was recommended to Sandstone and invited to tender for the provision of Managed IT Services and to replace the existing suppliers and internal resources. Our team was a proactive partner who identified opportunities for improvement, simplified systems and brought everything in-house, helping to keep Sandstone’s network at peak performance and provide stability for the business.

2023-10-11T07:55:09+00:00

Link and Weslo Housing Management – Office 365 Tenant Migration

Link Group, one of Bridgeall’s long standing customers, were selected by Welso Housing Management to be the preferred partner for the transfer of all homes and services. This meant that Link Group had two separate IT infrastructures that they were looking to merge to support greater collaboration and integration of the new business. Bridgeall were invited to work with Link and Weslo IT teams to assist the transition and Office 365 tenant migration works to complete the Weslo technical integration.

2023-08-04T10:27:49+00:00

REMT – Comprehensive Email Security for the Royal Edinburgh Military Tattoo

Bridgell implemented an email security solution to provide the business with effective cyber resilience capabilities.The solution increases REMT’s cyber resilience capabilities thereby preventing potential ransomware incidents, eliminating the impact of email outages, preventing data loss and protecting against malicious web activity all supported by staff cyber security awareness training.

2022-05-29T14:52:41+00:00

REMT – Enabling Remote Working Supported by Azure Virtual Desktop

With the rapid move to home working required as a consequence of the Covid-19 pandemic the organisation need a solution that would allow staff to access key business systems and continue to operate on a business as usual basis.

A Azure Virtual Desktop (AVD) solution was delivered to the REMT management & sales teams to facilitate remote working during the Covid-19 pandemic. AVD delivered a low risk, predictable and rapid desktop migration enabling a BYOD strategy and use of cost-efficient staff devices.

2021-04-08T11:43:18+00:00

McAllister Litho Group – Disaster Recovery with a Hybrid Cloud & On Premise Solution

McCallister Litho Group (MLG) is a dynamic print services and fulfilment company based in Glasgow.

MLG approached Bridgeall with an ageing group of servers and out of date business applications that required overhaul. They were also concerned about their ability to recover from a disaster should a major IT failure occur. Bridgeall produced a detailed options report providing several solutions with varying levels of cost. Key was the introduction of Cloud Services in Azure and Office 365 delivering significant improvements to the Business Continuity Plan.

The final solution consisted of a hybrid network of on premise and cloud based virtualised Windows Servers combined with Office 365, backed by a fully managed IT support contract covering business hours and 24/7 system monitoring.

2022-06-01T12:28:50+00:00

Be-IT – Flexible, Secure, Anywhere, Any Device Working

To support new premises, Be-IT Resourcing, a leader in IT recruitment, required a cloud-based office for staff delivering a flexible, secure environment supporting anywhere, anytime, any device access to business-critical information.

Bridgeall’s expert Managed IT Services team implemented an O365 solution with an E3 subscription plan including Exchange, SharePoint and Skype along with licences for Office 2013 Professional enabling Be-IT to collaborate and share key business information 24/7 for any location. The project established the foundations for a more agile, flexible way of working.

2021-07-20T11:54:48+00:00

BUUK – Service Desk & Monitoring Platform Integration

BUUK Infrastructure is the leading independent provider of last-mile utility networks, constructing and operating essential utility assets for over a million homes in the UK.

BUUK  embarked on a project to raise the business wide visibility of the status of the critical systems in use within the organisation. The aim of the system was to centralise information from disparate IT monitoring systems into a clean colour coded interface so that it would be easy to understand for end users. 

Bridgeall were approached to  integrate BUUK’s service desk with the organisations core monitoring systems. Service desk tickets were automatically assigned an impact and urgency value and new rules created and used to assign a category and subcategory based on CMDB details streamlining processes.