Our previous blog post provided a useful overview of the progress being made in building Modern Intelligent Workplaces (MIW) as we move into the 2020s.

While emerging as a strategic priority, most organisations remain at a very early stage in their journey to becoming modern and intelligent – embedding technology at the core of everything they do to streamline internal systems and processes; improve efficiency and reduce costs; becoming an agile, fast-moving, collaborative, data-driven, productive organisation, ‘fit-for-purpose’ in a digital age.

With significant progress still needing to be made, this post presents Five Key Success Factors critical to your MIW journey.

A follow-up article will focus on the key technologies involved.

Know your Starting Point

Undertake an external Digital Landscape Analysis identifying the disruptive technologies and wider societal changes impacting your industry, the opportunities and threats for your organisation.

Combine this with an internal MIW Maturity Audit evaluating your organisation’s digital capacity and transformation dexterity. The gap between progress already made and where you should be provides a very strong basis for future strategy development.

Plan your MIW Journey

Agree the overall MIW vision & strategy; SMART objectives, KPIs and targets; the key drivers and milestones helping you to achieve your objectives. Be customer focused – identify the main ‘internal customers’ for your MIW, their needs & wants. Clearly communicate the main value proposition to each group (i.e. what’s in it for them?).

The Technology Roadmap

Prioritise the key digital actions and initiatives your organisation should implement to become modern and intelligent, the core technologies and project methodologies to be used. Ensure full alignment with agreed business goals and objectives. Be agile in your approach to technology implementation with a heavy reliance on multi-functional teams.

Overcome Non-Technology Barriers

Identify the main people, organisational and cultural barriers to change. Agree and implement a change management and adoption plan for overcoming these barriers. Use internal channels to communicate the vision, win the right to engage and overcome staff resistance.

Maintain the Momentum

Predict and proactively manage change fatigue. Senior executive support, resource allocation and transformation leadership are critical in maintaining momentum. Measure performance, iterate and scale.

As a multiple Microsoft Accredited Gold Partner, Bridgeall’s Modern Intelligent Workplace services include:

Custom Business Solutions > Office 365 > Modern SharePoint Intranets > Power Platform > Microsoft Teams > Business Intelligence (Actionable Insights from Data) > Crowdsourced Innovation (smartcrowds) > Azure Cloud > Managed IT, Services & Support.

Please do not hesitate to Contact Us for an informal chat on how we can support your organisation on your Modern Intelligent Workplace journey.