Over the last few years Microsoft Teams has become increasingly popular and is now one of the top productivity and collaboration tools on the market. But while Teams has become so well known, some users are not familiar with the Microsoft Teams phone add-on previously Microsoft 365 Business Voice.  

A cloud-based phone system that provides businesses with a complete telephony solution, Microsoft Teams Phone allows users to make calls within Microsoft Teams so users can stay connected using their laptop, tablet, mobile or desk phone. In this article we will explain more about Microsoft Teams Phone, its features and the pricing plans available.


Microsoft Teams Phone is a modern calling solution that enables reliable and secure calling. You can expect the following features with Microsoft Teams Phone.

Conferencing – With conferencing remote users can come together using enterprise voice or video call conferencing functionality.

Call management – For organisations looking for more control over their cloud telephony, call management allows users to manage their communications by using do not disturb, voicemail, reverse number lookup and delegation functionality.

Direct routing – Individuals can use their own telecom provider and make calls using their existing phone provider. If you are a larger business there’s also a contact centre integration that allows users to integrate Microsoft Teams Phone calling with their software.

Auto-attendant – Ensures calls aren’t missed. This feature allows users to set parameters based on their time zone, language, or availability for answering and routing calls automatically.

What is Teams Phone with Calling Plan?

At the start of the year Microsoft announced it was consolidating Business Voice with its Enterprise offerings into a new SKU named “Teams Phone with Calling Plan” to simplify the purchase decision process and streamline the delivery of enterprise-grade capabilities to SMBs. 

So, what is Teams Phone with Calling Plan? Teams Phone with Calling Plan is an all-in-one communication solution that helps organisations reduce costs and simplify operations. It brings together calling, chat, meetings, and collaboration into a single app, enabling users to make phone calls from anywhere, on any device—including computers, smart phones, desk phones, and meeting rooms. It combines essential telephony components: A phone system and domestic calling plan, into a single package. 

Teams Phone with Calling Plan delivers secure, reliable, and rich calling with features such as auto attendants, call queues, consultative transfer, and voicemail transcription, while leveraging Microsoft’s trusted cloud to deliver reliable, high-quality audio with intelligent and AI-powered capabilities. Customers can easily manage the solution in the same admin console as the rest of their Microsoft 365 and Office 365 services.

How to get Teams Phone with Calling Plan

Teams Phone with Calling Plan will be available in 33 markets as an add-on to Microsoft 365 and Office 365 plans that include Microsoft Teams and can be purchased directly from Microsoft or through an IT partner. Partners may start transacting Teams Phone with Calling Plan through CSP on January 1, 2022. 

Teams Phone can also be purchased as a standalone service, which gives businesses the option to bring a calling plan from a third-party provider and is available in over 70 countries through a Microsoft partner.

For additional details about Microsoft Teams and Teams Phone, contact our team of experts who can help.