Dynamics 365 is a range of business applications, based in the cloud, that are designed to support and enable your departments to be more productive, make better decisions and transform the way you work. Dynamics 365 was born from a mix of CRM and ERP solutions but now offers departmental focused automation, reporting and management capability for each area of your business.  

In this article we will focus on Dynamics 365 Customer Service licensing. As one of Microsoft’s Dynamics 365 applications, Customer Service integrates with the rest of the Dynamics 365 stack but can also stand alone. Keep reading to find out more. 

About Dynamics 365 Customer Service

Dynamics 365 Customer Service is a call centre and case management solution. It automates the processes you use to handle enquiries, complaints and cases that require intelligent workflows and routing.  

The great thing about this solution is that it empowers businesses to provide a branded and personalised self-service experience for customers. It does this by leveraging tools for optimal case management and resolution times. 

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License options for Dynamics 365 Customer Service

Dynamics 365 Customer Service comes in the following tiers:  

Customer Service Professional – Dynamics 365 Customer Service Professional is a specialised version of the customer service solution provided by Microsoft Dynamics 365. It aims at providing an easy-to-use customer service platform by streamlining the core functionalities of customer care. Service teams will find the tool to be of great help in carrying out their tasks more efficiently. The main thing to note with this application is that it is for less complex service scenarios with streamlined capabilities   

Customer Services Enterprise – Enterprise provides the same features as the Professional license but additionally offers complex, configurable, intelligent capabilities and insights.

Base licenses   Cost per user/month  Base and Attach per user/month 
Customer Service Professional  £41.10  £16.40 
Customer Services Enterprise  £78.10  £16.40 

Implementing Dynamics 365 Customer Service

Dynamics 365 Customer Service acts as an all-rounder for your business and can be configured to suit your needs. To find out the options available, speak to our team or request a Dynamics 365 briefing on our website.

Base licenses Cost per user/month Base and attach per user/month
Customer Service Professional £41.10 £16.40
Customer Service Enterprise Column 3 Value 2
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Dynamics 365 Licensing Guide