We help organisations improve the performance and reliability of their custom applications with our support and maintenance services. This service is great for organisations who are relying on custom applications but are noticing some performance issues, bugs or unreliability in the platform.
Our support service
We have offered application support services for over 20 years. You will get a team of aligned UK-based developers that know your solution in depth. These are all experienced Microsoft certified developers with vast experience supporting and developing business critical solutions.
This allows us to offer strong SLAs with guaranteed response times and fixes as standard. On top of this we can build in options for application improvements as well as dealing with these on an ad hoc basis. Our service is completed tailored to your needs in terms of change days and SLAs.
Onboarding support
When it comes to signing up for our application support services we have a simple process. Firstly we carry out an application audit. Our review encompasses all key elements of your application and is focused on identifying and understanding any issues within your solution.
Key actions during this process include:
- A code review (both client and server side code)
- Assess the architecture and technology components used
- Assess the UI and workflows
- Assess the testing approach and coverage
- Assess the deployment process
- Assess the security setup.
This allows us to fully understand your application and provide you with not only a full report of your application but allows us to provide an accurate quote for supporting the application too.
Why choose Bridgeall?
Bridgeall has been a trusted application development, support and advice consultancy service for over 20 years. Building, reviewing and supporting mission critical custom applications for organisations across the UK. We have a large team of certified developers, solution architects and consultants. We are a Microsoft solution partner for Azure Digital and App innovation and cover a full range of languages and platforms.
Community Justice Scotland – A Seamless Transition to the Cloud and Application Development
Following a competitive tender process Bridgeall were appointed by Scottish Government as the hosting, support and development supplier for the Scottish Government and Community Justice Scotland’s (CJS) offender risk assessment and case management system (also known as LS/CMI).
The Growth Company – Modernising the iMentor Application
The Growth Company, an award-winning social enterprise based in Manchester, were looking to improve the way mentors and mentees were matched within their leadership mentoring platform iMentor. Bridgeall was tasked to modernise and reengineer the bespoke platform to deliver more accurate matches and create a better user experience.
Cerebria AI – Supporting cloud-based development team
Cerebria AI is a data powered software company that was looking to improve the way their development team created their software. They identified a need for a new set of tools to better support development, these included application development and application lifecycle management capability. They had identified Azure as being their chosen cloud and were looking for a partner to advise, support and procure these services.
Edrington – Power Platform Quickstart/Governance/ALM
Edrington, one of the largest spirit companies in the world, had identified Microsoft’s Power Platform as a technology solution that they wanted to roll out across the business. They were looking for support on the best way to do this and engaged Bridgeall.
TFY Care – A Unique Approach to Tackle the Crisis in the Care Sector
Bridgeall supported Time for You Care with the development their platform that allows for the management and delivery of care to be more efficient and attractive to those delivering, requesting and receiving care, and which ensures that the traditional management overhead of running a care business is greatly reduced.
NHS NES – Job Re-Evaluation Platform Development for the NHS
Bridgeall delivered a solution architecture that considered the functional requirements of the system and requirements for integration into NHS Education for Scotland’s Turas Digital platform. The first phase of work engaged with the wider stakeholder community in NHS Scotland and identified a prioritised backlog of functionality that could be delivered, along with non-functional and data-migration requirements.
NHS NES – Supporting Professional Career Development in the NHS
The NES Nursing and Midwifery Career-long ePortfolio system allowed practitioners to record evidence of continuing professional development on an electronic platform however this system was not intuitive which meant that many health professionals did not use it and went back to paper-based re-validation.
Bridgeall was engaged by the Digital team at NHS Education for Scotland (NES Digital) to develop a new web application. Working closely with the NES product owners and UX team to refine user stories and develop appealing visual designs, the new system allowed users to generate evidence for re-validation in many formats, e.g. various forms, file uploads and professional details. The resulting application has been enhanced twice and is currently being used by 25,000 users.
Natural Power – A Bat Smart Curtailment System (BSCS)
NP, a leading independent renewable energy consultancy operating globally, required a system for the curtailment of wind turbines when a high risk of bat fatality is present on windfarms. In the US, the current blanket curtailment approach in response to high wind speed minimises bat fatalities (an endangered mammal) but at a significant economic cost to operators even when there are no bats in the area. Estimates suggest that 25% to 75% of curtailment hours may be unnecessary.
Working closely with NP and Elekon AG (a Swiss-based supplier of Batlogger equipment for recording and analysing the location of bats), Bridgeall custom developed the software underpinning a Bat Smart Curtailment System to minimise these economic costs. The system removes the need for blanket curtailment by monitoring bat activity in real-time, curtailing turbines only when relative risk value has reached a certain level.
MOSL – Settlements System for the Water Market in England
To fulfill its role as Market Operator for the world’s largest competitive water market, MOSL required a central solution to manage all market transactions and market-wide settlement of wholesale charges between the Wholesalers and Retailers.
Working in close partnership with the leading IT services provider CGI, Bridgeall successfully delivered the settlements sub-system at the heart of the Central Market Operating System (CMOS).Bridgeall developed the high-quality solution, which settles £2.5BN annually, over 15 months and after a further 6 months of market testing only 7 minor defects were detected.